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Driver's First Trip
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Driver's First Trip
Answers for Drivers using the DRAIVER app or reregistering to become a driver
What Should You Do if You Have an Issue With Another Driver/Client?
Why is the Height of the Vehicle Important/Required?
What if I Don’t Like the Trip Route/Pay/Time, Etc.
What Happens When a Vehicle is Damaged When I Pick it Up?
How Can I Get More Information on Using the App Correctly?
What Happens if an Emergency Comes up or I Cannot Finish the Entire Contracted Trip?
Can You Explain the Different Types of Chase Drivers?
How Does the DRAIVER App Track My Location for Trips?
I Received a Text Message About a Trip in My Area but it’s Not in My App, Why?
What does a 1 for 1 trip mean?
I Started a Trip on the Wrong Date/Time, Can This Be Fixed?
The Trip is Not Filled but is Set to Start Now?
How Does the Expense Program Work? (Formerly known as PEX)
Can I Have a Chase Driver Pick Me Up and Drop Me off at My Home if I Don’t Have a Way to the Start Location?
I Cannot Find the Keys for the Vehicle I Am Moving?
How Will I Receive My Expense Card?
What is a DRAIVER Expense Card?
Why Was My Trip Transaction Canceled?
What are the DRAIVER Independent Contractor Driver Qualifications?
What Is a Dry Run?
Is there a Maximum Daily Driving Limit?
What are the Expense Card Rules?
Uber/Rideshare NOT Available Within DRAIVER App
Is the Trip Start Time When You Leave Your Home or When You Need to be at the Starting Location?
Will I be Training With Other Experienced Drivers?
What Expenses Are Covered?
Can I Contact Hiring Companies to Bid for Higher Pay?
What Are the Responsibilities of a Personal Chase Driver?
How Can I Ensure My Account Doesn’t Go Into Inactive Status?
What Does FCFS Mean?
Do Companies Have Their Own Set Rate of Pay?
Can I Bring Along Other People on Trips?
How Do I Get Back to the Originating Location of My Trip?
How Often Do You Check My Background Screen?
What does Chase 'Capacity' Mean?
How Do I Confirm My Position on a Trip Is Secure?
Does It Count Against Me to Reject Trips?
Are Personal Chase Vehicles Covered Under Your Insurance Policy?
What Happens if There is No Vehicle?
Do You Track My Performance or Have ‘Preferred’ Drivers?
Can I Hold a Trip for Another Driver Who Didn’t Get the Request?
Can I Use Company Vehicles for Personal Use or Take Them Home?
What Is the Difference in CDL and Non CDL Trips?
How Do I Get A DOT Card?
Do I Have To Drive Personal Chase?
Are Meals Reimbursed?
What is the Compensation for Wait Times?
What Type Of Smart Phone/Device Is Required (Phone Build)?
Do You Sell or Give Others My Personal Information?
How Do I Qualify To Drive Personal Chase?
What Kind of Vehicles Will I Be Moving?
Where Can I Find My Tax Info?
Where Can I Find More Information About Your Company?
How Can I Get Hard Plates For Trips?
Can I Use the DRAIVER App on My Laptop or iPAD to Perform Trips?
What Happens if My Trip Goes Over the Estimated Time Frame?
What Happens if I Drive More Miles Than Calculated?
Why Are You Asking Me to Pay For a New Background Screen?
How Can Others See Trips I Can't?
Do You Cover the Cost of Transportation, Toll, or Fuel To and From the Starting Location?
Why Do I Need a DOT Med Card?
What Are the Different Types of Dry Run?
How Often Are Trips Available?
Why Am I Getting a Trip Request in the Middle of the Night?
Why Do Some Trips for the Same Distance Vary in Price?
What Is a Forked Trip?
What is a TWIC Card and Do I Need One?
How Can I See My Next Upcoming Trip and Who’s On It With Me?
Can I Smoke Inside a Vehicle?
What Qualifies as a CDL Unit?
What If I Am No Longer Interested and Want My Information Deleted?
What if the App Takes Me On Routes Not Approved For Commercial Vehicles?
How Many Trips Can I Do a Day or is There a Per Day Driving Limit?
What Is Looked at in the Background Screen?
The Vehicle I Was Supposed to Move Was Not There, Is This a Dry Run?
Can I Perform Trips in Other Areas?
If a Hotel or Flight is Required on My Trip, How Does That Work?
Why Is It Slow Sometimes and Busy Others?
Why Is the App Making Me Wait Before I Can Accept a Trip?
What Should I Do if I See Illegal Activity or Breaking of the DRAIVER Terms of Service (TOS) on Trips?
App Keeps Sending Me Notifications for Personal Chase/Hiker Trips Even Though I Don’t Want to Drive Chase. Can I Change the Settings in the App?
What is a Chase Driver?
What is DRAIVER?
If I Don’t Have a Chase Driver Who Should Assist me While Backing Up/Parking?
Can I Do Only Part of a Contracted Trip and Then Leave When I Want/Need To?
What Should I Do if Another Driver/Chase Leaves Me Behind?
Why Do I Need to Use Your App?
Where is DRAIVER available?
Driver's First Trip
How Do I Document and Pay for Fuel, Tolls, EV Charging?
Can I Use My EIN for a Background Screen?
How Do I Sign-Up?
What Type of Vehicles Will I Be Moving?
Is This Employment? Am I An Employee? Will I Get Hired?
Can I Do This Full-Time?
How Do I Complete the Registration?
Is Insurance Covered?
Is There a Fee to Register?
Does It Cost Money to Download/Install the App?
Is It Required to Share My Banking Information as a Contract Driver?
Can I Register as a Contract Driver in Person Instead of Digitally?
Am I Responsible for Paying My Taxes?
How Can I Reactivate My DRAIVER Driver account?
Do I Need a Smartphone?
Do I need to use my own car/vehicle?
Do I Pay DRAIVER Fees to Use the Platform?
Are Meals Reimbursed?
Does DRAIVER Operate Outside of the United States?
What are the definitions of the New Registration Statuses?
What is the Difference Between a Current Driver and Past Driver?
Is a Social Security Number Required to Register as a Contract Driver on the DRAIVER Platform?
Do I need a Commercial Drivers License (CDL)? Does DRAIVER reimburse for the cost of obtaining a CDL?
How Can I Check My Account Status?
What does Rideshare Mean?
Are Rideshare Costs Covered within Trip Transactions?
How to order a Rideshare (Uber) within the DRAIVER App
The Vehicle Broke Down and I Need Assistance
How Much Will I Get Paid?
What is a Forked Trip?
What is DEF Fluid?
How Do I Upload a Profile Picture?
Why Did My Trip Start Time Change?
Are My Tolls Reimbursed?
Roadside Assistance Numbers
What Happens if I Am Late for a Trip?
What Should I Do if a Prior Trip Has Gone Over Time and My Next Trip Is Starting Before I Am Done?
I Was In an Accident, What Should I Do?
What Happens if I Miss or Enter Incorrect Information in the App During a Trip?
Can I Take Different Route Than Advised in the App?
Can't Accept a Trip or Removed From a Trip?
Trouble Uploading Photos on the DRAIVER App?
Can I Cancel a Trip Transaction Without Penalty?
Lost Expense Card?
What Types of Photos Do I Need to Upload to the DRAIVER App?
Having Trouble With the DRAIVER App?
Is DRAIVER Similar to Uber?
Do I Need an Uber Account to Use the Rideshare Option?
Can a Trip Be Started Earlier Than the Date and Time That is Listed in the DRAIVER App?
How Is Roadside Assistance Accessed When Their Are Issues With the Vehicle Being Transported?
When Will I Receive Trip Availability and Notifications?
How Do I Apply to Work as a DRAIVER company employee?
How Can I Receive More Trip Requests?
Is There a Local Office Near Me?
Can I Request Trips Going to or Originating in Certain Cities or States?
What Is the Payment Rate for using a Personal Vehicle as a Chase Vehicle?
Can I Drive for DRAIVER Full Time?
Can I Use a Rental Car as a Personal Chase Vehicle?
Where is the DRAIVER office located?
When are Driver Payments Made?
Do I Need to Have My Own Vehicle to be a Contract Driver on the DRAIVER platform?
What is DRAIVER? Is this a "Scam?"
Am I Categorized as Employee?
Is Personal Auto Insurance Required to be a Contract Driver with DRAIVER?
What Will Contract Drivers Be Paid for Each Trip?