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United States
Knowledge base for United States
Drivers
- Have not received my deposit (it's Friday and they did a trip the previous week)
- Can I change the starting location for a trip?
- How Can I Get Hard Plates For Trips?
- If a Hotel or Flight is Required on My Trip, How Does That Work?
- How Does the Expense Program Work? (Formerly known as PEX)
- Will I be Training With Other Experienced Drivers?
- What If I Am No Longer Interested and Want My Information Deleted?
- Is the Trip Start Time When You Leave Your Home or When You Need to be at the Starting Location?
- What Expenses Are Covered?
- Can I Contact Hiring Companies to Bid for Higher Pay?
- What Are the Responsibilities of a Personal Chase Driver?
- How Can I Ensure My Account Doesn’t Go Into Inactive Status?
- What Does FCFS Mean?
- Do Companies Have Their Own Set Rate of Pay?
- Can I Bring Along Other People on Trips?
- How Do I Get Back to the Originating Location of My Trip?
- How Often Do You Check My Background Screen?
- What does Chase 'Capacity' Mean?
- How Do I Confirm My Position on a Trip Is Secure?
- Does It Count Against Me to Reject Trips?
- Are Personal Chase Vehicles Covered Under Your Insurance Policy?
- What Happens if There is No Vehicle?
- Do You Track My Performance or Have ‘Preferred’ Drivers?
- Can I Hold a Trip for Another Driver Who Didn’t Get the Request?
- Can I Use Company Vehicles for Personal Use or Take Them Home?
- What Is the Difference in CDL and Non CDL Trips?
- What Type Of Smart Phone/Device Is Required (Phone Build)?
- How Do I Qualify To Drive Personal Chase?
- Where Can I Find My Tax Info?
- Where Can I Find More Information About Your Company?
- Can I Use the DRAIVER App on My Laptop or iPAD to Perform Trips?
- What Happens if My Trip Goes Over the Estimated Time Frame?
- What Happens if I Drive More Miles Than Calculated?
- Do I need to pay any taxes for activation or a Background Check?
- How Can Others See Trips I Can't?
- Do You Cover the Cost of Transportation, Toll, or Fuel To and From the Starting Location?
- Why Do I Need a DOT Med Card?
- What Are the Different Types of Dry Run?
- How Often Are Trips Available?
- Why Am I Getting a Trip Request in the Middle of the Night?
- Why Do Some Trips for the Same Distance Vary in Price?
- What Is a Forked Trip?
- What is a TWIC Card and Do I Need One?
- What if the App Takes Me On Routes Not Approved For Commercial Vehicles?
- How Many Trips Can I Do a Day or is There a Per Day Driving Limit?
- What Is Looked at in the Background Screen?
- The Vehicle I Was Supposed to Move Was Not There, Is This a Dry Run?
- Can I Perform Trips in Other Areas?
- Why Is It Slow Sometimes and Busy Others?
- Why Is the App Making Me Wait Before I Can Accept a Trip?
- What Should I Do if I See Illegal Activity or Breaking of the DRAIVER Terms of Service (TOS) on Trips?
- Why is the Height of the Vehicle Important/Required?
- What if I Don’t Like the Trip Route/Pay/Time, Etc.
- What Happens When a Vehicle is Damaged When I Pick it Up?
- How Can I Get More Information on Using the App Correctly?
- What Happens if an Emergency Comes up or I Cannot Finish the Entire Contracted Trip?
- Can You Explain the Different Types of Chase Drivers?
- How Does the DRAIVER App Track My Location for Trips?
- I Received a Text Message About a Trip in My Area but it’s Not in My App, Why?
- What does a 1 for 1 trip mean?
- I Started a Trip on the Wrong Date/Time, Can This Be Fixed?
- The Trip is Not Filled but is Set to Start Now?
- Can I Have a Chase Driver Pick Me Up and Drop Me off at My Home if I Don’t Have a Way to the Start Location?
- I Cannot Find the Keys for the Vehicle I Am Moving?
- How Will I Receive My Expense Card?
- Why Was My Trip Transaction Canceled?
- What are the DRAIVER Independent Contractor Driver Qualifications?
- What Is a Dry Run?
- Is there a Maximum Daily Driving Limit?
- How Do I Get A DOT Card?
- Do I Have To Drive Personal Chase?
- Are Meals Reimbursed?
- What is the Compensation for Wait Times?
- Do You Sell or Give Others My Personal Information?
- How Can I See My Next Upcoming Trip and Who’s On It With Me?
- Can I Smoke Inside a Vehicle?
- What Qualifies as a CDL Unit?
- App Keeps Sending Me Notifications for Personal Chase/Hiker Trips Even Though I Don’t Want to Drive Chase. Can I Change the Settings in the App?
- What is a Chase Driver?
- What is DRAIVER?
- If I Don’t Have a Chase Driver Who Should Assist Me While Backing Up/Parking?
- Can I Do Only Part of a Contracted Trip and Then Leave When I Want/Need To?
- What Should I Do if Another Driver/Chase Leaves Me Behind?
- Why Do I Need to Use Your App?
- Where is DRAIVER available?
- How Do I Document and Pay for Fuel, Tolls, EV Charging?
- Is There a Fee to Register?
- Does It Cost Money to Download/Install the App?
- Is It Required to Share My Banking Information as a Contract Driver?
- Can I Register as a Contract Driver in Person Instead of Digitally?
- Am I Responsible for Paying My Taxes?
- How Can I Reactivate My DRAIVER Driver account?
- Can I Use My EIN for a Background Screen?
- How Do I Sign-Up?
- What Type of Vehicles Will I Be Moving?
- Is This Employment? Am I An Employee? Will I Get Hired?
- Can I Do This Full-Time?
- How Do I Complete the Registration?
- Is Insurance Covered?
- Do I Need a Smartphone?
- Do I need to use my own car/vehicle?
- Do I Pay DRAIVER Fees to Use the Platform?
- Does DRAIVER Operate Outside of the United States?
- Is a Social Security Number Required to Register as a Contract Driver on the DRAIVER Platform?
- Do I need a Commercial Drivers License (CDL)? Does DRAIVER reimburse for the cost of obtaining a CDL?
- How Can I Check My Account Status?
- Why Am I Having Trouble Registering?
- What does Rideshare Mean?
- Roadside Assistance Numbers
- I Was In an Accident, What Should I Do?
- What Happens if I Am Late for a Trip?
- How to order a Rideshare (Uber) within the DRAIVER App
- What Happens if I Miss or Enter Incorrect Information in the App During a Trip?
- Can I Take Different Route Than Advised in the App?
- What Should I Do if a Prior Trip Has Gone Over Time and My Next Trip Is Starting Before I Am Done?
- Are Rideshare Costs Covered within Trip Transactions?
- The Vehicle Broke Down and I Need Assistance
- How Much Will I Get Paid?
- What is DEF Fluid?
- How Do I Upload a Profile Picture?
- Why Did My Trip Start Time Change?
- Are My Tolls Reimbursed?
- Can't Accept a Trip or Removed From a Trip?
- Trouble Uploading Photos on the DRAIVER App?
- Can I Cancel a Trip Transaction Without Penalty?
- Lost Expense Card?
- What Types of Photos Do I Need to Upload to the DRAIVER App?
- Having Trouble With the DRAIVER App?
- Is DRAIVER Similar to Uber?
- Do I Need an Uber Account to Use the Rideshare Option?
- Can a Trip Be Started Earlier Than the Date and Time That is Listed in the DRAIVER App?
- How Is Roadside Assistance Accessed When There Are Issues With the Vehicle Being Transported?
- How Can I Receive More Trip Requests?
- When Will I Receive Trip Availability and Notifications?
- Why am I not getting trip notifications?
- Is There a Local Office Near Me?
- Can I Request Trips Going to or Originating in Certain Cities or States?
- What Is the Payment Rate for using a Personal Vehicle as a Chase Vehicle?
- Can I Drive for DRAIVER Full Time?
- Can I Use a Rental Car as a Personal Chase Vehicle?
- Where is the DRAIVER office located?
- When are Driver Payments Made?
- Do I Need to Have My Own Vehicle to be a Contract Driver on the DRAIVER platform?
- Am I Categorized as Employee?
- Is Personal Auto Insurance Required to be a Contract Driver with DRAIVER?
- What Will Contract Drivers Be Paid for Each Trip?
- My wallet/home page shows 0 for my upcoming deposit
- Received An Email About Trips Not in My Area
- What is a DRAIVER Expense Card?
- Uber/Rideshare NOT Available Within DRAIVER App
- How do I troubleshoot notification problems?
- What is the seatbelt policy?
- My phone notification showed me a trip request but I cannot see it when I look in the app
- Why can’t I see any trips?
- What items/equipment should I have as driver?
Clients
- How can I get drivers I know signed up with DRAIVER and moving my vehicles?
- How Do I Cancel a Trip?
- Can I Edit a Trip Once It Has Been Created?
- How Can I Directly Assign a Driver to One of My Trips?
- Can I Choose to Remove or "Ban" a Contractor From Accepting My Trips?
- Can I Change a Destination While a Trip is In Progress?
- How Far in Advance do I Need to Schedule Trips?
- How Can My Customers or I Track a Trip in Progress and See an ETA?
- How Do I Add or Delete New Employees?
- How Do I Request an Uber ride for a Customer or Employee?
- How Do I Complete an ID Verification of a Contractor or Customer?
- How Do I Contact A Driver During a Trip?
- Is There a Distance Limit for Moving a Vehicle with DRAIVER?
- How Can I Get Training For A New DRAIVER User in My Client Account?
- Does DRAIVER Move Large, Specialty, or Manual Transmission Vehicles?
- What should I do if a Vehicle is not available or unable to be Picked Up after a Trip has started?
- What are some trip creation best practices?
- What is Spyglass and how does it work?
- What are the support channels offered by DRAIVER?
- What are Chase Drivers and what options does DRAIVER offer?
Account Management
Consumer
- What is Draiver?
- Who will be moving my vehicle?
- How will I know where my vehicle is and when it will arrive?
- How do I register for Draiver?
- How do I request for my vehicle to be moved?
- Will I be able to talk to the contractor who is moving my vehicle?
- Where is Draiver available?
- What are the safety policies for Draiver?
- Is the vehicle move insured?
- What is Draiver’s cancellation policy?
- Can I schedule a vehicle move in advance?
- How does Draiver handle your personal vehicle delivery?
- How is my personal information protected through Draiver?
- Will the Draiver App track my location?
- How does Draiver ensure my delivery process is safe?
- Where do I book a car move?
- What if I do not have the Draiver App?
- How does Draiver calculate vehicle delivery transmit time?
- How do I get a quote for transporting my vehicle with Draiver?
- What forms of payment do you accept?
- When will I be charged for the car delivery?
- Do you store my card information?
- Will I be charged for canceling my Draiver move?
- Can I reschedule my Draiver move?
- How far can I move my vehicle?
- What do the additional fees consist of?
- How much does it cost to move my vehicle?