If you are involved in an accident while driving on the DRAIVER platform, make sure all parties involved are safe and if there are any injuries.
Follow these steps if you have been in an accident during a trip transaction:
Step 1
- Call 911 and report the situation.
- If you or any other parties have been injured, stay where you are until help arrives.
- If the accident happened between two DRAIVER drivers and the scene is safe, you do not need to call 911. You will need to note the situation in the portal (what happened, has anyone been injured, spillage of any hazardous fluids, and if the vehicle is inoperable).
Step 2
- Contact trip support in the DRAIVER App by opening the trip details tab, then select "Status Report" and then "Roadside Assistance". This will report your exact location. Then call (866) 306-2086
Step 3
When it’s safe to do so:
- Take photos of the other vehicle license plate, car, driver's license, and insurance and upload this information into the DRAIVER App. If it is an object; fuel pump, fence, building, etc, get owners contact info and take picture of building front with name and address.
- Take photos of the damage done to your vehicle, the other vehicle/object, and the surrounding scene.
- Submit all the photos via the support form ASAP making sure to complete all required fields.
Step 4
- Contact the requester and advise them of the situation.
Step 5
- Stay on the scene until all parties and witnesses have been released by law enforcement.
- Any documents provided by the police must also be uploaded via the support form.
Important note:
DRAIVER By-the-Trip Insurance is secondary to the Personal Chase driver's own personal auto insurance policy. In the case of an accident involving the Personal Chase vehicle there is no roadside service or towing for the vehicle. The Chase Driver should contact their insurance company.