DRAIVER Help Center

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DRAIVER Help Center

United States

United States

Knowledge base for United States

Drivers

Why am I not getting trip notifications?

How do I troubleshoot notification problems?

What is the seatbelt policy?

My phone notification showed me a trip request but I cannot see it when I look in the app

Why can’t I see any trips?

What items/equipment should I have as driver?

Have not received my deposit (it's Friday and they did a trip the previous week)

Can I change the starting location for a trip?

How Can I Get Hard Plates For Trips?

If a Hotel or Flight is Required on My Trip, How Does That Work?

How Does the Expense Program Work? (Formerly known as PEX)

Will I be Training With Other Experienced Drivers?

What If I Am No Longer Interested and Want My Information Deleted?

Is the Trip Start Time When You Leave Your Home or When You Need to be at the Starting Location?

What Expenses Are Covered?

Can I Contact Hiring Companies to Bid for Higher Pay?

What Are the Responsibilities of a Personal Chase Driver?

How Can I Ensure My Account Doesn’t Go Into Inactive Status?

What Does FCFS Mean?

Do Companies Have Their Own Set Rate of Pay?

Can I Bring Along Other People on Trips?

How Do I Get Back to the Originating Location of My Trip?

How Often Do You Check My Background Screen?

What does Chase 'Capacity' Mean?

How Do I Confirm My Position on a Trip Is Secure?

Does It Count Against Me to Reject Trips?

Are Personal Chase Vehicles Covered Under Your Insurance Policy?

What Happens if There is No Vehicle?

Do You Track My Performance or Have ‘Preferred’ Drivers?

Can I Hold a Trip for Another Driver Who Didn’t Get the Request?

Can I Use Company Vehicles for Personal Use or Take Them Home?

What Is the Difference in CDL and Non CDL Trips?

What Type Of Smart Phone/Device Is Required (Phone Build)?

How Do I Qualify To Drive Personal Chase?

Where Can I Find My Tax Info?

Where Can I Find More Information About Your Company?

Can I Use the DRAIVER App on My Laptop or iPAD to Perform Trips?

What Happens if My Trip Goes Over the Estimated Time Frame?

What Happens if I Drive More Miles Than Calculated?

Why Are You Asking Me to Pay For a New Background Screen?

How Can Others See Trips I Can't?

Do You Cover the Cost of Transportation, Toll, or Fuel To and From the Starting Location?

Why Do I Need a DOT Med Card?

What Are the Different Types of Dry Run?

How Often Are Trips Available?

Why Am I Getting a Trip Request in the Middle of the Night?

Why Do Some Trips for the Same Distance Vary in Price?

What Is a Forked Trip?

What is a TWIC Card and Do I Need One?

What if the App Takes Me On Routes Not Approved For Commercial Vehicles?

How Many Trips Can I Do a Day or is There a Per Day Driving Limit?

What Is Looked at in the Background Screen?

The Vehicle I Was Supposed to Move Was Not There, Is This a Dry Run?

Can I Perform Trips in Other Areas?

Why Is It Slow Sometimes and Busy Others?

Why Is the App Making Me Wait Before I Can Accept a Trip?

What Should I Do if I See Illegal Activity or Breaking of the DRAIVER Terms of Service (TOS) on Trips?

Why is the Height of the Vehicle Important/Required?

What if I Don’t Like the Trip Route/Pay/Time, Etc.

What Happens When a Vehicle is Damaged When I Pick it Up?

How Can I Get More Information on Using the App Correctly?

What Happens if an Emergency Comes up or I Cannot Finish the Entire Contracted Trip?

Can You Explain the Different Types of Chase Drivers?

How Does the DRAIVER App Track My Location for Trips?

I Received a Text Message About a Trip in My Area but it’s Not in My App, Why?

What does a 1 for 1 trip mean?

I Started a Trip on the Wrong Date/Time, Can This Be Fixed?

The Trip is Not Filled but is Set to Start Now?

Can I Have a Chase Driver Pick Me Up and Drop Me off at My Home if I Don’t Have a Way to the Start Location?

I Cannot Find the Keys for the Vehicle I Am Moving?

How Will I Receive My Expense Card?

Why Was My Trip Transaction Canceled?

What are the DRAIVER Independent Contractor Driver Qualifications?

What Is a Dry Run?

Is there a Maximum Daily Driving Limit?

How Do I Get A DOT Card?

Do I Have To Drive Personal Chase?

Are Meals Reimbursed?

What is the Compensation for Wait Times?

Do You Sell or Give Others My Personal Information?

How Can I See My Next Upcoming Trip and Who’s On It With Me?

Can I Smoke Inside a Vehicle?

What Qualifies as a CDL Unit?

App Keeps Sending Me Notifications for Personal Chase/Hiker Trips Even Though I Don’t Want to Drive Chase. Can I Change the Settings in the App?

What is a Chase Driver?

What is DRAIVER?

If I Don’t Have a Chase Driver Who Should Assist Me While Backing Up/Parking?

Can I Do Only Part of a Contracted Trip and Then Leave When I Want/Need To?

What Should I Do if Another Driver/Chase Leaves Me Behind?

Why Do I Need to Use Your App?

Where is DRAIVER available?

How Do I Document and Pay for Fuel, Tolls, EV Charging?

Is There a Fee to Register?

Does It Cost Money to Download/Install the App?

Is It Required to Share My Banking Information as a Contract Driver?

Can I Register as a Contract Driver in Person Instead of Digitally?

Am I Responsible for Paying My Taxes?

How Can I Reactivate My DRAIVER Driver account?

Can I Use My EIN for a Background Screen?

How Do I Sign-Up?

What Type of Vehicles Will I Be Moving?

Is This Employment? Am I An Employee? Will I Get Hired?

Can I Do This Full-Time?

How Do I Complete the Registration?

Is Insurance Covered?

Do I Need a Smartphone?

Do I need to use my own car/vehicle?

Do I Pay DRAIVER Fees to Use the Platform?

Does DRAIVER Operate Outside of the United States?

Is a Social Security Number Required to Register as a Contract Driver on the DRAIVER Platform?

Do I need a Commercial Drivers License (CDL)? Does DRAIVER reimburse for the cost of obtaining a CDL?

How Can I Check My Account Status?

Why Am I Having Trouble Registering?

What does Rideshare Mean?

Roadside Assistance Numbers

I Was In an Accident, What Should I Do?

What Happens if I Am Late for a Trip?

How to order a Rideshare (Uber) within the DRAIVER App

What Happens if I Miss or Enter Incorrect Information in the App During a Trip?

Can I Take Different Route Than Advised in the App?

What Should I Do if a Prior Trip Has Gone Over Time and My Next Trip Is Starting Before I Am Done?

Are Rideshare Costs Covered within Trip Transactions?

The Vehicle Broke Down and I Need Assistance

How Much Will I Get Paid?

What is DEF Fluid?

How Do I Upload a Profile Picture?

Why Did My Trip Start Time Change?

Are My Tolls Reimbursed?

Can't Accept a Trip or Removed From a Trip?

Trouble Uploading Photos on the DRAIVER App?

Can I Cancel a Trip Transaction Without Penalty?

Lost Expense Card?

What Types of Photos Do I Need to Upload to the DRAIVER App?

Having Trouble With the DRAIVER App?

Is DRAIVER Similar to Uber?

Do I Need an Uber Account to Use the Rideshare Option?

Can a Trip Be Started Earlier Than the Date and Time That is Listed in the DRAIVER App?

How Is Roadside Assistance Accessed When There Are Issues With the Vehicle Being Transported?

How Can I Receive More Trip Requests?

When Will I Receive Trip Availability and Notifications?

Is There a Local Office Near Me?

Can I Request Trips Going to or Originating in Certain Cities or States?

What Is the Payment Rate for using a Personal Vehicle as a Chase Vehicle?

Can I Drive for DRAIVER Full Time?

Can I Use a Rental Car as a Personal Chase Vehicle?

Where is the DRAIVER office located?

When are Driver Payments Made?

Do I Need to Have My Own Vehicle to be a Contract Driver on the DRAIVER platform?

Am I Categorized as Employee?

Is Personal Auto Insurance Required to be a Contract Driver with DRAIVER?

What Will Contract Drivers Be Paid for Each Trip?

My wallet/home page shows 0 for my upcoming deposit

Received An Email About Trips Not in My Area

What is a DRAIVER Expense Card?

Uber/Rideshare NOT Available Within DRAIVER App

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Clients

What are some trip creation best practices?

What is Spyglass and how does it work?

What are the support channels offered by DRAIVER?

What are Chase Drivers and what options does DRAIVER offer?

How can I get drivers I know signed up with DRAIVER and moving my vehicles?

How Do I Cancel a Trip?

Can I Edit a Trip Once It Has Been Created?

How Can I Directly Assign a Driver to One of My Trips?

Can I Choose to Remove or "Ban" a Contractor From Accepting My Trips?

Can I Change a Destination While a Trip is In Progress?

How Far in Advance do I Need to Schedule Trips?

How Can My Customers or I Track a Trip in Progress and See an ETA?

How Do I Add or Delete New Employees?

How Do I Request an Uber ride for a Customer or Employee?

How Do I Complete an ID Verification of a Contractor or Customer?

How Do I Contact A Driver During a Trip?

Is There a Distance Limit for Moving a Vehicle with DRAIVER?

How Can I Get Training For A New DRAIVER User in My Client Account?

Does DRAIVER Move Large, Specialty, or Manual Transmission Vehicles?

What should I do if a Vehicle is not available or unable to be Picked Up after a Trip has started?

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Account Management

Delete My Account

Consumer

How far can I move my vehicle?

What do the additional fees consist of?

How much does it cost to move my vehicle?

What is Draiver?

Who will be moving my vehicle?

How will I know where my vehicle is and when it will arrive?

How do I register for Draiver?

How do I request for my vehicle to be moved?

Will I be able to talk to the contractor who is moving my vehicle?

Where is Draiver available?

What are the safety policies for Draiver?

Is the vehicle move insured?

What is Draiver’s cancellation policy?

Can I schedule a vehicle move in advance?

How does Draiver handle your personal vehicle delivery?

How is my personal information protected through Draiver?

Will the Draiver App track my location?

How does Draiver ensure my delivery process is safe?

Where do I book a car move?

What if I do not have the Draiver App?

How does Draiver calculate vehicle delivery transmit time?

How do I get a quote for transporting my vehicle with Draiver?

What forms of payment do you accept?

When will I be charged for the car delivery?

Do you store my card information?

Will I be charged for canceling my Draiver move?

Can I reschedule my Draiver move?

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