The first thing you need to check is whether or not notifications are enabled and registered.
To do this go into the app under Settings > Notifications > Check Notifications and click the "Send Test Notification" button. If you do not receive the test notification it means notifications are not enabled or there is an issue with your registration. To verify notifications are enabled:
- Go to your phone (not App) settings. Smartphones have different menus, but it's often under Settings > App/Applications > DRAIVER.
- On that screen (or under a notifications section) there is often an option to toggle or check to allow notifications as well as specific notification preferences (such as sound).
- Make sure you have enabled these and test again.
- If you still do not receive notifications, it's likely an issue with your phone's push registration. To renew your push registration, logout of the app and back in.
- After testing if you find that you still do not receive notifications, please contact support.