If you are experiencing app issues during a Trip Transaction, the following troubleshooting steps might help:
Tips to assist
- You may not have the latest version of the App on your phone.
- You may be in an area with a poor cell connection.
- You may not have an unlimited data plan.
- Your phone operating version may be outdated: Android version 8 and iOS version 12.
- You may not have completed all required fields in the current step.
If none of these work the next steps would be:
- Sign out and then back into the App.
- Force stop/refresh and restart the App.
- Update the App if needed.
- Reset your network settings.
- Restart the device.