On the left sidebar in the dispatcher portal, navigate to "Rideshare."
If you want to create a request for an on-demand Uber, fill out all customer information with their cell phone number and pickup and drop off addresses. The passenger does not need to have the Uber app on their phone. If you are wishing to send a Voucher for an Uber to be requested in the next 12, 24, or 48 hours, select "Vouchers" and fill out all required fields. Note that to receive and use an Uber Voucher, the passenger must have the Uber App installed on their phone and have a valid payment method on file there.
Please note that if a driver cannot receive the rideshare to get to their next destination or if the Rideshare is not working properly, your CSM may be able to additional options.